This Bulletin page provides critical OS, compatibility information for users of V series and HD/64X products. Users should check the page regularly or contact support directly. In general, users should not adopt new operating systems without first checking with support. Versions are available upon request. For access to versions, send your request to email@example.com along with your ilok user id or sales order number. Current versions: Downloads are available in the HELP>Release info menu of the application itself. If you have PreRelease checked in the General Preferences, you would have access to the prerelease builds as well.
|MAC USERS: Is my version compatible with 10.15+?|
V4.5/V4.5pro - it is not and you must upgrade to V6.
HD Basic/HDPlus - it is not and you must upgrade to V6
|V4.5/HD products are compatible with 10.9 to 10.14 only. See Upgrades section of site for upgrade options.|
*If installing on MAC 10.15 or higher, Apple likely will throw up an alert stating that the software 'can't be opened because apple cannot verify if it is malicious software.' Ignore, go to System Preferences>Security and click OPEN ANYWAY or right click and choose OPEN. Do this the first launch and it'll be fine. It's Apple telling you it can't scan the file for malware.
Monterey OSX users for V5/V5pro should be on v774. If you have updated to OSX contact firstname.lastname@example.org to make sure you have an updated version of any v5 product.
HASP key system is being discontinued with the arrival of V6.
CODEMETER FIX(if you don't see the container over your network): https://www.wibu.com/support/faq/codemeter-codemeter-webadmin.html#faq-71
All MAC 64bit versions of the product work with 64 bit Apple OS including Monterey and as far back as 10.12 and with the M1 based hardware(in emulation). This means V5 and PLUS64 and Basic 64 will work with 10.15 and 12.x
ILOK USER NOTE: We will be moving to add support for iLok cloud. Unfortunately, this means that those with first generation iLok(the light blue one), the newest versions will not work. Users will have to deactivate from old keys to a new key if they wish to use newer builds. We will likely begin with V5pro and eventually move to the rest of the product line.
October 2020 - It has come to our attention that Waves V12 is broken.
July 2020 - Upgrades to our 64 bit Basic and PLUS platforms are now available for ILOK. Anyone who purchase HD Basic or HDplus after February 1, 2020 is entitled to a free upgrade
May 24, 2020 - Apple updater Notice - The 32 bit issue created by an Apple bug noted below, looks to be resolved in a current Apple Store system update. This update solves a problem with starting some 32-bit applications. No restart was necessary we are told.Apr 20/20 - Apple 32 bit audio bug updater. Careful making any upgrade to your system or update your Apple mobile device if you have V4.5 or HD(32 bit applications).
Feb 2020 - Catalina Notice - Both V5 and V5pro are now available from the store and are compatible with 10.15. If you own v4 or v4.5 and need Catalina support, you must upgrade to V5/V5Pro. The HD line is not compatible with Catalina. Current version, v308, is good up to and including 10.14. Upgrades are now offered on the site to the 64 bit versions.
Apple OS 10.15 Catalina - V5/V5Pro/SM Basic and PLUS 64x are compatible with this system. All other versions are not compatible. Old versions: HD v4.5 will not work with Catalina and an upgrade is required. Catalina's malware protection will also throw up a flag even with V5Pro but a a user can right click and choose open to bypass Catalina's malware protection. We are working with Apple to have them pass it so it won't throw up the flag.
All 4.5/HD desktop applications are supported up to 10.14
Please note: 64 bit also means a major change in the database file so databases made with previous versions will required rescanning. No more SD2 files! under 64 bit! All files MUST have extensions(if you have 4.5pro, use fix extension routine in the hammer wrench). Use the mirror feature and get that stuff converted with metadata intact if on V4.5.
V5 - Detail Info Window deprecated - The Detail info window will continue to work up to 10.14 but with Catalina it will not. We have developed the workflow window to replace it. The work started under 4.5 has expanded greatly under V5.
Also note that you can edit in batch right in the browser window - click the field you wish to modify, select multiple file, hit E and you can Edit in batch. But Workflows allows far far more control:
videos on our channel
AVID NEXIS - Nexis slows transfers if metadata is turned on. The only solution is to work without metadata. Turn it off in the hammer wrench. In other words, keep your content off Nexis and when transferring, make sure metadata is turned off so as to avoid the Nexis slowing transfers. There’s not much we can do, this is an AVID issue.
V series Desktop Product Compatibility
V3.2 - 10.2 to 10.3.9
V4.0 - 10.4(requires upgrade fee from v3)
V4.1 - 10.5 to 10.6.7
V4.2 - 10.5 to 10.6.8
V4.3 - 10.6.8 to 10.8
V4.5 - 10.7 - 10.14 (requires upgrade fee from any version of v4)
V5 - 10.12- 11.x
HD series compatibility
- 10.14 requires v306+
- 10.13, v300+ minimum HD products.
- HD products - v283+ is required for High Sierra
- HD Basic require v283 or higher for 10.13(GDv306 for 10.14)
- ProPack requires HDplus v283 or higher
- Basic64 and Plus 64 support 10.12 to 11.x. Older versions top out at 10.14
- mp3converter - 4.1v13 is latest. For Catalina upgrade contact email@example.com
- SM server note: MySQL 5.0, 5.5 and 5.6 approved. 5.7 should not be used. MariaDB approved.
- Do not rely on the in-app updater. This gets blocked by many firewalls. Contact support to get access to new versions and provide your ilok user id or license info.
HASP4 IMPORTANT Compatibility
LATEST DRIVER: http://soundminer.s3.amazonaws.com/Sentinel_Runtime.dmg
*HASP KEY INFO - Older HASP 4 Network keys cannot be used on OSX 10.7+ and cannot be used with version 4.5. For greater clarity, look at your key. If it is red and longer and on it says 'Hasp 4' of 'H4' as in the picture below, then it is a key that will not work in Lion+ or 4.5
This key below is what a newer Hasp HL looks like
*If this is the key you have you must either purchase a transfer to ilok or buy a new hasp HL or Codemeter key with any new upgrade.
**VM and HASP - We've been recently told that using this product below allows you to use VMs to host the Hasp network key https://www.digi.com/products/models/aw-usb-2
Codemeter keys now supported - for more information contact firstname.lastname@example.org
v4.5 Pro advanced users should check out tips and tricks here: http://info.soundminer.com/blog