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This Bulletin page provides critical OS, compatibility information for users of V series and HD products.  Users should check the page regularly or contact support directly.  In general, users should not adopt new operating systems without first checking with support.  Versions are available upon request.  For access to versions, send your request to support@soundminer.com along with your ilok user id or sales order number.

July 2020 - Upgrades to our 64 bit Basic and PLUS platforms are now available for ILOK. Anyone who purchase HD Basic or HDplus after February 1, 2020 is entitled to a free upgrade

May 24, 2020 - Apple updater Notice - The 32 bit issue created by an Apple bug noted below, looks to be resolved in a current Apple Store system update.  This update solves a problem with starting some 32-bit applications. No restart was necessary we are told.

Apr 20/20 - Apple 32 bit audio bug updater. Careful making any upgrade to your system or update your Apple mobile device if you have V4.5 or HD(32 bit applications).
https://forums.developer.apple.com/thread/131381
**If you see a message like "Soundminer cannot be opened because of a problem. Check with the developer to make sure Soundminer works with this version of macOS." And you check the report option and it shows, "Termination Reason: DYLD, {0x2) Wrong architecture". It means your system has been modified and critical 32 bit libraries have been removed. We have seen a rash of these recently and it seems to be related either to an Apple system update or a mobile update.

If you don't have a Time Machine backup that you can go back to, we have found a fix, thanks to a user and we've posted it here: 
Updating to V5 or the soon to be released 64 bit upgrade to the HD platform will bypass the above issue as both those app platforms are now fully 64 bit.

Feb 2020 - Catalina Notice - Both V5 and V5pro are now available from the store and are compatible with 10.15.  If you own v4 or v4.5 and need Catalina support, you must upgrade to V5/V5Pro. The HD line is not yet compatible with Catalina.  Current version, v308, is good up to and including 10.14.  Upgrades are now offered on the site to the 64 bit versions.

 Apple OS 10.15 Catalina - V5/V5Pro/SM Basic and PLUS 64x are compatible with this system.  All other versions are not compatible. Old versions:  HD v4.5 will not work with Catalina and an upgrade is required.  Catalina's malware protection will also throw up a flag even with V5Pro but a a user can right click and choose open to bypass Catalina's malware protection. We are working with Apple to have them pass it so it won't throw up the flag.

All 4.5/HD desktop applications are supported up to 10.14

Please not 64 bit also means a major change in the database file so databases made with previous versions will required rescanning. No more SD2 files! under 64 bit!  Use the mirror feature and get that stuff converted with metadata intact if on V4.5.

 

Older notes

Apple OS 10.13.4  - 64bit Warning - don't worry - see this page 

Compatibility Bulletin

V series Desktop Product Compatibility

V3.2 - 10.2 to 10.3.9
V4.0 - 10.4(requires upgrade fee from v3)
V4.1 - 10.5 to 10.6.7
V4.2 - 10.5 to 10.6.8
V4.3 - 10.6.8 to 10.8
V4.5 - 10.7 - 10.14 (requires upgrade fee from any version of v4)

 

HD series compatibility

  • 10.14 requires v306+
  • 10.13, v300+ minimum  HD products.
  • HD products - v283+ is required for High Sierra
  • HD Basic require v283 or higher for 10.13(GDv306 for 10.14)
  • ProPack requires HDplus v283 or higher

 

MISC

  • mp3converter - 4.1v13 is latest. For Catalina upgrade contact sales@soundminer.com
  • SM server note: MySQL 5.0, 5.5 and 5.6 approved.  5.7 should not be used.  MariaDB approved.  
  • Do not rely on the in-app updater.  This gets blocked by many firewalls.  Contact support to get access to new versions and provide your ilok user id or license info.

 

    HASP4 IMPORTANT Compatibility

    LATEST DRIVER:  http://soundminer.s3.amazonaws.com/Sentinel_Runtime.dmg

    *HASP KEY INFO - Older HASP 4 Network keys cannot be used on OSX 10.7+ and cannot be used with version 4.5.   For greater clarity, look at your key.  If it is red and longer and on it says 'Hasp 4' of 'H4' as in the picture below, then it is a key that will not work in Lion+ or 4.5

     

    This key below is what a newer Hasp HL looks like   

    *If this is the key you have you must either purchase a transfer to ilok or buy a new hasp HL or Codemeter key with any new upgrade.

    **VM and HASP - We've been recently told that using this product below allows you to use VMs to host the Hasp network key https://www.digi.com/products/models/aw-usb-2

     

    Codemeter keys now supported - for more information contact sales@soundminer.com  

    v4.5 Pro advanced users should check out tips and tricks here: http://info.soundminer.com/blog