Its late, your on a deadline and you can't find anyone to help....here are a few things to try....
In order to better help you, you can help us by seeing if any of these tips below help solve your problem.
GENERAL ISSUES (crash, freeze, won't launch, error initializing)
*Mac OS X 10.7+ hides the ~/Library directory by default. This is easy to reverse and show Library all the time with a terminal command:
chflags nohidden ~/Library/
*10.14 no longer supports the Terminal command. Instead, go to your HOME folder and in the Finder choose View > Show View Options (or press Command+J). Check off 'Show Library' and it will be permanent.
CLEAR YOUR PREFS: You need to trash com.soundminer.v4Pro.plist in the preferences folder(home/Library/Preferences) and if in "freelance" mode the file v4ProPrefs inside the folder with your databases.
Since 10.9+ Apple caches prefs, so now you have to launch terminal and run this command
defaults delete com.soundminer.smv4Pro
(defaults delete com.soundminer.smv4 - for v4/4.5 standard users)
You should then see the license agreement when you launch Soundminer
CLEAR YOUR DATABASES : The databases are made up of four files with different extensions typically in the /home/Library/Application Support/Soundminer folder(xxx.vdb,xxx.ind,xxx.dat, xxx.blb files) If problems still persist, delete or move the contents of home/Library/Application Support/Soundminer. This also moves your spotting panel contents.
*V5 support folder 'Soundminer V5'CLEAR YOUR LOGS : The log are found ~/Library/Logs (it's hidden by default, so in the finder use the Go menu and go to folder menu item. Delete the Soundminer folder. It could be crashing while archiving the log file, and running out of memory.
If none of the above works, send an email complete with your exact version, exact system and hardware details and an explanation of how to reproduce the problem to firstname.lastname@example.org
*V5 send us your log files: go to the Hammer Wrench menu(lower left icon looks like a hammer and wrench) and go to Debug>Save Log files to disk. Send us that output.
We only install the Rewire slave. There are two parts to this equation. The other is the host rewire and that is installed by Pro Tools.
1. I presume ProTools came with ReWire installed. Sometimes ProTools needs to rebuild its list though… try deleting the file InstalledAAXPlugins in this folder
This folder is hidden so you may need to use the GO menu to go to folder and copy and paste the above in….
2. Try this
Replace both Rewire.bundle and SM4Rewire.bundle in /Library/Application Support/Propellerhead software/Rewire with the ones in the Resources folder:
To do this control-click on the v4.5 app icon and select
SHOW PACKAGE CONTENTS
Go to Contents>Resources and find the smrewire.bundle.
Copy it out and manually place it in the the location noted above
relaunch and try
3. You could try going downloading
And see if it generates any errors(meaning rewire itself isn’t installed properly)
Ideally it should load and you see something like this
(SM Engine 4.0)
If that all works, then its truly a problem on ProTools side and you’d do best to reinstall it….
Sometimes a physical reboot is needed...
(Another trick is to launch ProTools, quit, launch ProTools, then SM). That sort of resets rewire
V5 note - make sure new preferene, 'ignore rewire on launch' is not checked.
My Sound is not playing (spacebar does nothing)
Playing via rewire or the standard mac output? These are very different and would indicate different things. It would be very helpful to provide details.
If rewire is engaged:
1. Make sure your sound control preferences are set to 'built-in' and NOT the Digidesign Core audio Engine. Digidesign hardware is NOT multi-client which means it cannot be used if Pro Tools is running. If this is set it will interrupt rewire access.
2. Sometime you may need to change this and restart both, making sure Pro Tools is launched first then Soundminer.
If the mac out is engaged:
Check the audio/Midi utility to see that the sample rate and output are set correctly.
Spotting is not working...why?
To spot your transfer settings must exactly match your pro tools session as Soundminer is handling the conversion. It is therefore imperative to get into the habit of making sure you set your transfer parameters correctly.
1. Take the active PT session document and drop it onto SM. This should initiate a confirm page from SM - it confirms the session location and parameters and ensure a proper transfer. Version 4.3 auto-sets your preferences/transfer page for you. This works for version 7 8 and 9 of Pro Tools. Pro Tools 10 is a new session format and version 4.3 now recognizes PTX formats for auto-detection.
2. Auto-detection and dragging and dropping the session document should automatically set your DAW menu to Pro Tools, but if not, check to make sure you have selected Pro Tools as your destination target.
3. Make sure you have a filenaming algorithm that makes sense - if you just want the original filename use <Filename:1>.(in your preferences/Transfers). If what you have in there is not correct, it will cause issues in the transfer.
4. Go into your PT session an put your cursor on the target track where you want to transfer if you want to spot. Keep in mind whether its a mono or stereo file and adjust accordingly in SM. Find a file you want to transfer and hit S (spot).
5. If you want it to go to the region bin only, then use cmb-Bgot it! Illegal character in the pathname.
NOTE: Pro Tools will not accept files or folders with illegal characters in them. For example if the sourced file in Soundminer had a "/" in it. This will be deemed illegal and Pro Tools will re-convert automatically.
Also please note that the spot API from AVID is not capable of supporting unicode characters or spotting into long paths (in excess of 500 characters).
Check our ongoing Support Articles here
Thank you Soundminer Support Team