Support

Looking for a newer version?  FYI, the access to downloads is in the HELP>Release Info menu.  If you have pre-release turned on in the general preferences, you will also have access to that as well. OR contact support@soundminer.com and please provide your sales order number or ilok user id.

USER BULLETIN - This is an important page that provides critical compatibility information.

What about Phone support?
Phone support is not offered. Instead, please provide your most detailed description of the problem as possible.  add screenshots if applicable and use the SAVED LOGS option in the HELP menu to gather system and other info that may be useful in your case.

USB key driver info is below:

HASP HL network key is no longer supported. ILok drivers can be found at: ilok.com then select the driver for your platform. Codemeter support pages

https://info.soundminer.com/blog#!/cmsetup

https://info.soundminer.com/blog#!/cmserversetup